Product Portfolio Ideas & Suggestion

Welcome to the Travelport Idea & Suggestion portal.

Please feel free to add an idea using the 'I Have A Great Idea' button below, and we shall aim to respond to your suggestion within 4 weeks.

1 VOTE

RE: New Alpha Trip Change Plugin

Hi Jared,

I got those too and I'm looking into those. It's not happening on anyone else pc's that haven't loaded Trip Change right? I just want to make sure that's not a direct Smartpoint related issue.

The error below only happens at login when it dialog box asks for PCC. Just bear with that as a known reported issue as they investigate.

I also found if you uninstall Trip Change, Smartpoint doesn't load correctly. After reporting that, the process is to install Smartpoint (repair) because it's using shared files. I'm making some suggestions for that.

What was your overall impression on how Trip Change did the exchange compared to Arne? Where the dialog boxes clear and easy to read?

Thanks,
John Keller

From: Jared Bachman [mailto:jbachman@foxworldtravel.com]
Sent: Tuesday, April 17, 2018 10:42 AM
To: Keller, John ; ideas-TC-travelport@mailer.aha.io
Cc: Neese, Martha ; jdeppe@foxworldtravel.com
Subject: RE: New Alpha Trip Change Plugin

Here is the emulation error greeting me again this morning:
[cid:image001.png@01D3D639.E7D740C0]

[cid:image002.png@01D3D639.E7D740C0]

JARED BACHMAN
Travel Technology Manager

p 920.479.9198 | m 920.809.5777 | f 920.236.8026
2150 S. Washburn Street | Oshkosh, WI 54904

[cid:image003.gif@01D3D639.E7D740C0]

Electronic Privacy Notice: The information contained in this email, and any accompanying documents, is intended strictly for the personal and confidential use of the intended recipient. This is confidential and proprietary in nature and may be covered by electronic communications privacy laws. If the reader of this message is not the intended recipient, employee or agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this information in error and any review, dissemination, distribution, copying or action taken in reliance on the contents of this communication is strictly prohibited. If you have received this communication in error, please respond to sender and destroy it immediately.

From: Jared Bachman
Sent: Monday, April 16, 2018 2:20 PM
To: 'Keller, John' >; 'ideas-TC-travelport@mailer.aha.io' >
Cc: Neese, Martha >; Julie Deppe, PMP >
Subject: RE: New Alpha Trip Change Plugin

Hi John & Tech Team,

Here's some initial feedback on the new Trip Change plugin, in order of concern:

* On my initial test transaction (NFXLQ5), it is saving a manual pricing record instead of an automated ATFQ, even though the PNR prices fine. This leads to debit memo concerns. Is this the normal behavior?
* (I did not issue the exchange in this test; I used the 'Update PNR Only' option where I would be issuing later, which mirrors our agent process. After pricing the exchange, there are Accounting Remarks that need to get added to thet PNR, and Quality Checks, before we issue the actual exchange.)
* I'm getting all kinds of emulation errors after installing the plugin, even before I was using it. I'm on Smartpoint 8.0. When I first signed in to Smartpoint and tried to emulate, I got a 'Value cannot be null' error. To get around it, I had to restart Smartpoint, emulate, close Smartpoint again, and restart again. Since then I've gotten the error sporadically when trying to switch work areas (SA/SB/SC/etc).
* Is there any ability to customize the remarks that the plugin adds? It would be nice if the plugin could add the remarks that we need for our Accounting/QC checks automatically.

Thanks!

[cid:image002.png@01D3D639.E7D740C0]

JARED BACHMAN
Travel Technology Manager

p 920.479.9198 | m 920.809.5777 | f 920.236.8026
2150 S. Washburn Street | Oshkosh, WI 54904

[cid:image003.gif@01D3D639.E7D740C0]

Electronic Privacy Notice: The information contained in this email, and any accompanying documents, is intended strictly for the personal and confidential use of the intended recipient. This is confidential and proprietary in nature and may be covered by electronic communications privacy laws. If the reader of this message is not the intended recipient, employee or agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this information in error and any review, dissemination, distribution, copying or action taken in reliance on the contents of this communication is strictly prohibited. If you have received this communication in error, please respond to sender and destroy it immediately.

*** This is an EXTERNAL email. Exercise caution. DO NOT open attachments or click links from unknown senders or in unexpected email.

This message has been analyzed by Websense email security.

Click here to report this email as spam.

  • Guest
  • Apr 17 2018
  • Attach files